These are the terms and conditions on which Iron and Wood (Kidlington) Ltd supply the Goods and Services and therefore it is important that you read these carefully.
A copy of the terms and conditions can be found at https://www.ironandwood.co.uk/
Definitions
Iron and Wood (Kidlington) Ltd/ We/ Us: Iron and Wood (Kidlington) Ltd, 1 Mallorie House, Beaumont Road, Banbury, OX16 1RH.
Customer/You: The Person, firm, or company purchasing Goods or Services from the Company.
Goods: The wood burning stove(s), flue liners, fireplaces and surrounds, stove parts, Ecofans, Log baskets, Companion Sets (Fire Irons), Log Stores, Solo Fire Pits and any associated parts.
Services: The supply and/ or installation/ and or fitting of stoves, chimney/ flue works, fireplaces and surrounds, chimney sweeping, and any related labour or consultancy.
Where to find information about us and our products
Iron and Wood (Kidlington) Ltd is a company registered in England and Wales.
Iron and Wood (Kidlington) Ltd have two show rooms based in Banbury and Kidlington. There details are listed below: –
Banbury Showroom, 1 Mallorie House, Beaumont Road, Banbury, Oxfordshire, OX16 1RH (Telephone number: 01295 253936)
Kidlington Showroom, 3 Station Field Ind. Estate, Kidlington, Oxfordshire, OX5 1JD (Telephone number: 01865 375600).
You can find everything you need to know about us, Iron and Wood (Kidlington) Ltd, and our products on our website, visiting our showrooms, or from our sales staff before you order. We also confirm the key information to you in writing before the supply of Goods and installation.
Formation of contract
The contract will only come into existence between you and Iron and Wood (Kidlington) Ltd, when a quotation has been accepted, and a deposit has been paid. Payment of a deposit against an order by you is deemed to represent acceptance of both the order and these terms and conditions. No contract exists between you and Iron and Wood (Kidlington) Ltd, until a deposit has been paid against a quotation for the supply of Goods and Services (as applicable).
Gas Appliance once they place an order a
You will need to arrange for any gas supply or appliance fitted in a fireplace to be capped and removed (so it does not cause any obstruction) by a qualified person prior to any work or installation carried out by Iron and Wood (Kidlington) Ltd.
Iron and Wood (Kidlington) Ltd reserves the right to request for evidence that this work has been carried out prior to any work installation carried out by Iron and Wood (Kidlington) Ltd.
We don’t give business customers all the same rights as consumers
For example, business customers can’t cancel their orders, they have different rights where there is a problem with a product and we don’t compensate them in the same way for losses caused by us or our products. Where a term applies just to businesses or just to consumers, this is clearly stated. You are a business customer if you are buying products wholly or mainly for use in connection with your trade, business, craft or profession, even if you are an individual.
Sometimes we reject orders
Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because you are located outside our delivery areas, or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.
If you are a business customer you have no set-off rights
If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
Specification of Goods and Services
All Goods supplied will correspond with the quotation and will be of satisfactory quality and be fit for purpose (subject to the other provisions of these terms and conditions). All Services will be performed by Iron and Wood (Kidlington) Ltd, using all reasonable skill, care and diligence. Iron and Wood (Kidlington) Ltd may, after the date of entry into the contract , make reasonable changes to the specification of any Goods or Services, including in circumstances where it is required to ensure compliance with any applicable law or code of practice and/or where those changes do not result in any reduction to the standard, quality or performance of the Goods or Services in question or otherwise place you at any disadvantage.
Products can vary slightly from their pictures
A product’s true colour may not exactly match that shown on your device or in our marketing or its packaging may be slightly different.
Changes to the Specification
If you request any change to the specification specified by Iron and Wood (Kidlington) Ltd on the quotation after the date of entry into the contract (for example, you ask Iron and Wood (Kidlington) Ltd to install additional units or make change) then such change shall only be binding if accepted by Iron and Wood (Kidlington) Ltd in writing and may be subject to you in paying an increase price for the Goods and Services.
Price
Prices which are provided in a quotation are valid for 7 days from the date specified on the quotation.
Prices offered are subject to fluctuations in the availability, quality and cost of materials. Iron and Wood (Kidlington) Ltd, can upon giving you 30 days’ notice vary any prices offered.
We will inform you in writing of any initial advance deposit on any orders. The remaining balance must be paid within 7 days after satisfactory completion of the installation (when we are only supplying and not fitting). Failure to pay the remaining balance will result in delivery being delayed until the balance is received in cleared funds.
Iron and Wood (Kidlington) Ltd will not be obliged to deliver any further Goods or perform any Services until the Goods have been paid for in full.
We charge interest on late payments
If we’re unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.
We pass on increases in VAT
If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
Ownership of and Risk in the Goods
Risk in the Goods shall pass to you upon delivery by Iron and Wood Ltd (Kidlington), at which point you will assume full responsibility for them.
Title to all Goods supplied by Iron and Wood (Kidlington) Ltd shall remain vested in Iron and Wood (Kidlington) Ltd and shall not pass to you until the purchase price for such Goods has been paid in full and received in cleared funds. Notwithstanding such retention of title, Iron and Wood (Kidlington) Ltd reserves the right to purse any legal remedy available for the recovery of any outstanding sums due and payable by you.
Delivery and Installation Dates
For supply only orders, the cost of delivery (if applicable) will be as notified to you before you place the order. Iron and Wood (Kidlington) Ltd will provide you with an estimate delivery date.
Any dates provided by Iron and Wood (Kidlington) Ltd for the delivery or performance of the Goods and/ or Services are estimates only and are not to be construed as fixed or guaranteed deadlines. Whilst Iron and Wood (Kidlington) Ltd shall use reasonable efforts to meet such dates, however it shall not be liable for any minor delays or failures to perform, including those arising from unforeseen circumstances that may affect the delivery or installation timelines. Accordingly, delivery and installation dates are indicative and subject to change without liability on the part of Iron and Wood (Kidlington) Ltd.
Installation Date
All installation dates are provisional and based on the best information available at the time the order is placed. These timelines are approximate and may be revised or amended as necessary without liability.
Access to your home and consents
You must provide Iron and Wood (Kidlington) with access to your home to enable it to deliver the Goods and carry out the Services. You must also provide Iron and Wood (Kidlington) Ltd with access to water, electricity for such purposes.
In most cases it is possible to line flues using roof ladders, however if access is difficult it maybe necessary to use scaffolding or a cherry picker which will incur an additional charge.
You must ensure that you have secured in advance any necessary licences, permits or authorisations required to enable Iron and Wood (Kidlington) Ltd to deliver the Goods and carry out the Services at your home (such as any listed building and conservation consent planning permission and party wall consent, if applicable).
Any stove over 5kw must have a permanent open means of ventilation to the room to comply with building regulations.
Flexible S/S liners we fit are not suitable for smokeless fuels, unless stated, as the acid they produce will damage the liner. If you want to burn smokeless fuels please talk to us about an alternative liner.
We can offer a range of stoves suitable for use in a smoke controlled area. If you live in such an area please let us know so we can offer the correct stove.
Damage to Goods
Once any Goods have been delivered to your home you will become liable for any loss or damage to those Goods unless such loss or damage was directly caused by Iron and Wood (Kidlington) Ltd itself or as an unavoidable result of you carrying out a reasonable and careful inspection of those Goods to confirm that they comply with the requirements of these terms and conditions.
Damage to your Home
Iron and Wood (Kidlington) Ltd shall use reasonable efforts to minimise dust and disruption during the installation Services, however you shall also take all reasonable and necessary precautions to mitigate the impact of dust and disruption by, without limitation, relocating delicate items and covering areas which are susceptible to dust accumulation. Although Iron and Wood (Kidlington) Ltd will clean up after they have carried out the work, you acknowledge and agree that residual dust may remain. Accordingly, Iron and Wood (Kidlington) Ltd shall not be liable for any costs or expenses incurred by you in relation to cleaning or clearing dust resulting from the installation Services.
Except as expressly stated in the quotation, Iron and Wood (Kidlington) Ltd shall have no obligation or liability to embed any pipework within floors or walls, nor to eclose (box in) any new or existing pipework. Any cuts or opening made by Iron and Wood (Kidlington) Ltd in the course of its work shall be made good, however such repairs shall not include permanent redecorating or finishing. In instances where Iron and Wood (Kidlington) Ltd is responsible for performing such repairs or remedying any resultant damage or loss, Iron and Wood (Kidlington) Ltd does not warrant or guarantee that any replacement materials, including but not limited to bricks, stonework, or similar materials, will match existing materials on a like for like basis, however we will try and use our reasonable efforts to match.
Oak Beams
Due to the natural properties of oak, beams installed above or near wood-burning stoves or other heat sources may be subject to cracking, splitting, or other surface changes resulting from exposure to heat and fluctuations in temperature or humidity.
By accepting installation in such conditions, you acknowledge and accepts the risk of natural movement and cracking. Iron and Wood (Kidlington) Ltd accepts no liability for any aesthetic or structural changes to the beam caused by heat exposure, and no warranty or guarantee is offered in respect of such changes.
Liability for Structural Defects
Iron and Wood (Kidlington) Ltd shall not be liable for any damage to your property which arises as a direct result of any structural defect or inherent weakness in the property, except where:-
For the avoidance of doubt, Iron and Wood (Kidlington) Ltd shall have no obligation to carry out any structural survey of your property, nor shall it be required to inspect any areas that are not immediately visible or accessible during a standard visual inspection, including but not limited to defects concealed behind finishes surfaces, beneath floor coverings, or within structural elements not exposed to view.
Removal of Hazardous and Dangerous Materials
In the event that any hazardous substances or dangerous materials are identified at the property, or the designated installation site, Iron and Wood (Kidlington) Ltd will not remove any such substance or material. You must without delay at your own expense and responsibility, engage a duly qualified specialist professional to effect safe removal of such materials. Until such time the materials has been removed completely and a valid site clearance for reoccupation certificate is issued, Iron and Wood (Kidlington) Ltd shall be entitled to suspend all works without liability.
If there is any significant delay in you arranging for the removal of any such dangerous materials from your home or should you refuse to arrange for the removal of those dangerous materials then Iron and Wood (Kidlington) Ltd will be entitled to terminate the contract and should it do so, you must pay Iron and Wood (Kidlington) Ltd a reasonable proportion of the overall price to reflect the Goods and Services which Iron have already provided prior to termination.
Asbestos
All our fitters have completed an asbestos awareness course, during work on your property if they find something that could be asbestos they will stop work, if a small sample can be safely removed it will be sent off for analysis and work will stop until we receive a negative result. If we are unable to safely remove a sample, you will need to arrange for a test to be carried out. If the test results come back positive you will need to arrange for it to be removed by a registered company before we can continue. The cost of the sample test is £42 and we would also charge an abortive charge of £200 unless we can find other work for the fitters to do on the day.
Failure to complete a job or cancellation on the day of installation
If we are not able to complete a job due to no fault of ourselves or you cancel a job on the day of installation we reserve the right to charge for the labour for the days taken with a minimum charge of one days labour of £200.00.
We’re not responsible for delays outside our control
If our supply of your product is delayed by events, circumstances or causes beyond our reasonable control. We will aim to contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won’t compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team on 01295 253936 or 01865 375600 to end the contract and receive a refund for any products you have paid for in advance but not received.
You’re responsible for making sure your measurements are accurate
If we’re making or supplying the product to measurements you provide, you’re responsible for making sure those measurements are correct.
We charge you if you don’t give us information we need or do preparatory work as agreed with us
We charge you additional sums if you don’t give us information, we’ve asked for about how we can access your property for delivery, installation or to provide Services or if you don’t do preparatory work for installation, as agreed with us such as a pre-installation chimney sweep as this may delay installation.
For the avoidance of doubt, if the chimney or flue is found to be blocked or too small for the liner to be drawn through. Extra work and the cost to rectify the problem will be agreed prior to any work being carried out.
If you are a consumer, if you bought online over the telephone or on your doorstep, you have a legal right to change your mind
Your legal right to change your mind. For most of our products bought online or over the telephone or on your doorstep, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.
When you can’t change your mind. You can’t change your mind about an order for:
Services, once these have been completed;
products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
Goods that are made to your specifications or are clearly personalised; and
Goods which become mixed inseparably with other items after their delivery
The deadline for changing your mind. If you change your mind about a product, you must let us know no later than 14 days after:
How to let us know. To let us know you want to change your mind, contact our Customer Service Team on 01295 253936 or 01865 375600:
You have to return the product at your own cost. If your product is Goods, you have to return it (and any free gifts provided with it) to us within 14 days of your telling us you have changed your mind. Returns are at your own cost, unless we offered free returns when you bought the Goods . You can:
We only refund standard delivery costs. For example, we don’t refund any extra you have paid for express delivery or delivery at a particular time.
You have to pay for Services you received before you change your mind. If you bought a service we don’t refund you for the time you were receiving it before you told us you’d changed your mind.
We reduce your refund if you have used or damaged a product. If you handle the product in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product’s condition is not “as new”, price tags have been removed, the product-branded packaging is damaged or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due Our Customer Service Team which can be contacted on 01295 253936 or 01865 375600, can advise you on whether we’re likely to reduce your refund.
When and how we refund you. If your product is a service or Goods that haven’t been delivered or that we’re collecting from you, we refund you as soon as possible and within 14 days of you telling us you’ve changed your mind. If your product is Goods that you’re sending back to us, we refund you within 14 days of receiving them back from you (or receiving evidence you’ve sent them to us). We refund you by the method you used for payment. We don’t charge a fee for the refund.
You can end an on-going contract (find out how)
We tell you when and how you can end an on-going contract with us (for example, for regular Services or a subscription for Goods) during the order process and we confirm this information to you in writing after we’ve accepted your order. If you have any questions, please contact our Customer Service Team on 01295 253936 or 01865 375600.
You have rights if there is something wrong with your product
If you think there is something wrong with your product, you must either bring it into one of our stores or contact our Customer Service Team on 01295 253936 or 01865 375600. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk.
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Summary of your key legal rights |
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If your product is goods, the Consumer Rights Act 2015 says Goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following: Up to 30 days: if your Goods are faulty, then you can get a refund. Up to six months: if your Goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases. Up to six years: if your Goods do not last a reasonable length of time you may be entitled to some money back. If your product is services, the Consumer Rights Act 2015 says: You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it. If a price hasn’t been agreed upfront, what you’re asked to pay must be reasonable. If a time hasn’t been agreed upfront, it must be carried out within a reasonable time. |
Your rights if you are a consumer or business. We warrant that on delivery any products which are Goods shall:
Your remedies if you are a consumer or business. Unless an exception applies if:
we shall, at our option, repair or replace the defective product, or refund the price of the defective product in full and this will be your only remedy for breach of the warranty. These terms shall apply to any repaired or replacement products supplied by us.
For the avoidance of doubt, the performance will be dependent on a number of factors as all flues act their own way depending on height of the flue and weather conditions etc. If further work is required as a result i.e. fitting of anti-downdraft cowls and flue regulators, a new quote will be presented.
Exceptions to consumer or business customers’ warranty. We will not be liable for a product’s failure to comply with the business customer warranty if:
We can change products and these terms
Changes we can always make. We can always change a product:
to reflect changes in relevant laws and regulatory requirements
to make minor technical adjustments and improvements, for example to address a security threat. and
Changes we can only make if we give you notice and an option to terminate. We can also make the following types of change to the product or these terms, but if we do so we’ll notify you and you can then contact our Customer Service Team on 01295 253936 or 01865 375600 to end the contract before the change takes effect and receive a refund for any products you’ve paid for in advance, but not received:
We can suspend the supply of a product.
We do this to:
deal with technical problems or make minor technical changes;
update the product to reflect changes in relevant laws and regulatory requirements; or
make changes to the product
We let you know, may adjust the price and may allow you to terminate. We contact you in advance to tell you we’re suspending supply, unless the problem is urgent or an emergency. If we suspend the product 60 days’ we adjust the price so you don’t pay for it while its suspended. If we suspend supply, or tell you we’re going to suspend supply, for more than 60 days you can contact our Customer Service Team on 01295 253936 or 01865 375600 to end the contract and we’ll refund any sums you’ve paid in advance for products you won’t receive.
We can withdraw products
We can stop providing a product, such as an ongoing service or a subscription for Goods. We let you know at least 14 days in advance and we refund any sums you’ve paid in advance for products which won’t be provided.
We can end our contract with you
We can end our contract with you for a product and claim any compensation due to us (including enforcement costs) if:
you don’t make any payment to us when it’s due and you still don’t make payment within 7 days of our reminding you that payment is due;
you don’t, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the product.
We don’t compensate you for all losses caused by us or our products
We’re not responsible for losses you suffer caused by us breaking this contract if the loss is:
Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We’re not responsible for delays outside our control.
Avoidable. Something you could have avoided by taking reasonable action.
To the extent that you use a product for the purposes of your trade, business, craft or profession then, save in respect of any liability which cannot legally be limited, our total liability to you for all losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to what you paid for the product and all claims for loss of profit or indirect or consequential loss are wholly excluded.
Our liability to businesses. If you’re a business, then, except in respect of the losses described in Losses we never limit or exclude:
We use your personal data as set out in our Privacy Notice
How we use any personal data you give us is set out in our Privacy Notice:
You have several options for resolving disputes with us
Our complaints policy. Our Customer Service Team: 01295 253936 or 01865 375600, will do their best to resolve any problems you have with us or our products as per our Complaints policy:
Resolving disputes without going to court. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court.
You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
Other important terms apply to our contract
We can transfer our contract with you, so that a different organisation is responsible for supplying your product.
We’ll tell you in writing if this happens and we’ll ensure that the transfer won’t affect your rights under the contract. If you’re unhappy with the transfer you can contact our Customer Service Team on 01295 253936 or 01865 375600 to end the contract within 14 days of us telling you about it and we will refund you any payments you’ve made in advance for products not provided.
You can only transfer your contract with us to someone else if we agree to this.
Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.
© 2025 Iron and Wood Ltd, registered as a limited company in England and Wales under company number: 6698274.
Registered Address: Hillside Farm, Wroxton Lane, Horley, Banbury, Oxfordshire, OX15 6BD VAT number: 944 6847 79 - Privacy and Cookie Policy
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