Complaints Policy

Iron and Wood Ltd operate a complaints procedure together with an Ombudsman Service operated through Which? Trusted Trader. Please ask for a copy of our procedure.

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them, please contact Which? Trusted Traders in the first instance on 0117 981 2929.