Complaints Policy

Iron and Wood Ltd operate a complaints procedure together with an Ombudsman Service.  This is operated through Which? Trusted Trader. Please ask for a copy of our procedure.  

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them, please contact Which? Trusted Traders in the first instance on 0117 981 2929.

Our showrooms will be closed from 1pm on Saturday 25th May re-opening on Tuesday 28th May.